FAQ

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Frequently Asked Questions

 

Kid Care Concierge is an exclusive service for busy families.  Since all of your services will be personalized by your designated account manager, we look forward to speaking with you or your assistant directly.  Please view our most frequently asked questions until we are afforded the pleasure of speaking with you.

Are you a referral service?
We are not a referral service.  We hire most of our staff directly and contract with a few select independent vendors in order to provide your family with the highest level of quality customer service.  This model enables us to directly manage your requests from our own offices.
I need help! I'm a busy working parent. I need a babysitter for my newborn, a tutor for my 4th grader and someone to help me with taking my teenager to dance class, tennis lessons and study dates. How does this concierge service work?
 Great question!  Like many other concierge services, we will take care of everything!  You tell us what help you need with your children and we will not only create a plan to address those needs, we will also send our staff to your home, business or event to make your “to do” list disappear.    
How long does the process take?
Once we’ve communicated with you to clarify your needs, your account manager may coordinate your personal Kid Care team as soon as the same day.  However, the process may take longer depending on the complexity of the reservation request.

Finding the right sitter, tutor, errand runner or assistant for your family is a complicated process that requires a great deal of time and detail. While we work expeditiously to fulfill your request, please exercise patience so that we can provide you with the very best staffer.

What are your rates?
Our rates vary by the length of service, level of expertise of the members of your personal team, etc.  Our diverse team is comprised of professionals with impressive portfolios from future educators enrolled in college to experienced experts with advanced degrees in their fields.  
Is there a minimum amount of time that I must book?
 Yes, reservations booked under our Care Concierge (part-time, temporary and event/hotel sitters, nannies, helpers, teenager chaperoning, etc.) and Life Management Concierge (errand running, summer activity planning, birthday/event coordination, room organization, etc.) require a 4 hour minimum per day.  Services booked under our Tutoring Concierge require a 2 hour minimum per week.  
This sounds great! How do I get started?
 Call us at 347.921.6821, email us at info@kidcareconcierge.com or click here!  
What areas do you service?
 We primarily service the tri-state area but since many of our clients are bi-coastal and travel often, our staffers work in many other major cities around the country.  
I would like to have your service in my city, hotel or office. Can you help?
 Yes!  We are scheduled to open several additional offices within the next year.  We also work with lots of hotels and businesses to make life easier for their clients and employees.  Contact our business development office by clicking here.  

Do you have additional questions or is there something your family needs that is not listed on our site?  No worries! We’re happy to help.  We can’t possibly list all of the wonderful things that we do for our clients.  Chances are, we can handle your specific requests.  Please contact us today to get started.

The Kid Care Concierge team is looking forward to restoring harmony to your busy household!